At Spareware (https://sparewarezparts.com), we are committed to delivering quality products. If you receive a damaged, defective, or incorrect item, we offer an easy return and replacement process.
1. Eligibility for Return/Replacement
You may request a return or replacement if:
The product is damaged or defective upon delivery
You received the wrong item
The item is missing parts/accessories
2. Conditions for Returns
To be eligible:
The request must be made within 7 days of delivery
The product must be unused and in original packaging
You must include original invoice, product accessories, and any freebies received with the order
Clear photos/videos must be shared showing the issue
3. Non-Returnable Items
We do not accept returns/replacements for:
Items damaged due to customer mishandling or installation error
Products returned without original packaging/accessories
“Change of mind” or accidental orders (unless unopened and in original condition, subject to approval)
4. Replacement Process
Contact us at sparewarezparts.com or call +91 9625424319 within 7 days of receiving the product.
Submit images or video evidence of the defect/damage.
Our team will verify and approve the return if eligible.
You will be provided with a pickup schedule or return shipping instructions.
After receiving and inspecting the product, we will dispatch a replacement (subject to availability) or issue a refund.
5. Pickup & Return Shipping
For eligible cases, we arrange reverse pickup at no extra cost.
If reverse pickup is not available in your area, you may be asked to ship it yourself, and we’ll reimburse standard courier charges (with proof).
6. Damaged During Transit?
If your package appears physically damaged, please:
Take photos immediately before opening
Refuse delivery if possible
Contact us within 24–48 hours of receiving the item
7. Contact for Returns or Replacements
Spareware
Website: https://sparewarezparts.com
Email: sparewarezparts.com
Phone: +91 9625424319
Address: 248/22 ONKAR NAGAR B, TRI NAGAR, DELHI 110035